Shipping Policy

Dirty Diamond Shipping Policy

Thank you for shopping with Dirty Diamond.

We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment has been received and confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, product launches, or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• United Kingdom: 2–5 business days
• Europe: 5–10 business days
• International: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, and courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected.

Any free shipping promotions will be clearly displayed on the website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please allow up to 24 hours for tracking information to update.

Customs, Duties and Taxes

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country.

Dirty Diamond is not responsible for any customs charges or delays caused by customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Dirty Diamond is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping details, please contact us immediately at dirtydiamond456@gmail.com.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

Dirty Diamond is not responsible for delays caused by shipping carriers, customs processing, weather events, or other circumstances beyond our control.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photographs of the damaged item and packaging.

We will review the issue and work to provide an appropriate solution.

Contact Us

For any shipping-related questions, please contact:

Email: dirtydiamond456@gmail.com

Thank you for supporting Dirty Diamond.

Dirty Diamond
Nothing Given, Everything Earned.